SHIPPING

• Standard Australian delivery, 5-10 business days, $10.00
• Express Australian delivery, 3-5 business days, $15.00
• Standard New Zealand Delivery, 6+ business days $20
• Standard International delivery, 6+ business days $30
• Free express shipping on AUS orders over $200
• Free express shipping on NZ orders over $350
• Click and Collect available in Albany, WA.

*All orders will be shipped within 48 hours during standard business hours and 56 hours on weekends and during peak seasons.

By choosing click and collect you agree to collect your items from the store located in Albany WA 6330. If you can not collect your item, shipping will be charged and your order won't be fulfilled until it is paid.

RETURNS & EXCHANGES

If for any reason you require to return your recent online purchase, please submit a return form and choose your reason for return and order number, within 7 days from date of purchase. 

One of our team members will get back to you within 48 hours with an return authorisation number. Please note no returns will be accepted without the return authorisation number. 

We strictly do not offer refunds; unless the item is faulty. A store credit or size exchange will only be issued if the following criteria is met;

• Items is returned in saleable conditional with original packaging and tags attached. Items must not be worn, damaged, altered or washed.

• Bell & Luca reserves the right to reject returned items which are not in the exact condition in which they were received.

• Original invoice must be included with your return as proof of purchase.

• Sale items, lingerie, swimwear, jewellery, hats, shoes and lay-by items cannot be returned, exchanged or refunded unless deemed faulty.

• Items purchased using Afterpay and Zip-pay cannot be returned, exchanged or refunded unless deemed faulty. 
  

• All return shipping costs, including the shipping of the replacement item/s are at the customers expense and tracking is highly recommended. 
  
  
• Online credits are issued for returns and expire 6 months from date issued and can only be used to purchase via Bell & Luca E-Boutique not in store.

• Returns will only be accepted if all of the above conditions are met.

REFUNDS

Refunds will only be offered for manufacturing faults on garments returned in original packaging and must comply to the above conditions.