We do our best to get all orders out within 2 business days, please note that this is not guaranteed and slight delays may occur.

Unfortunately, orders are unable to be cancelled once it has been placed.

CLICK & COLLECT

By choosing click and collect you agree to collect your items from the store located in Albany WA 6330. If you can not collect your item, shipping will be charged and your order won't be fulfilled until it is paid.

DOMESTIC ORDERS

We offer FREE STANDARD SHIPPING on all Australian orders $200 & over. 

If your order is $200 or over you can upgrade to express shipping for $5.

If your order is under $200 we charge a flat rate of $15 for standard shipping or $20 for express shipping. 

Unless otherwise stated on the specific product.

Bulkier items will incur a flat rate of $30 postage and this will be sent through to you upon receiving your order. 

Once your order has been shipped you will receive an email with tracking details attached. Please note that Australia Post do not provide very detailed tracking information along the way and can also provide very conservative estimated delivery dates. Rest assured that if you have received a Shipping Confirmation, your order is in transit and will be in your arms soon! 

INTERNATIONAL ORDERS

For International orders we offer the following services:

Australia Post International Standard Shipping $40. 

• Takes 6 - 21 business days 
• Signature upon delivery required

Often there can be varied delays due to different customs processes in your country. If you are concerned about the location of your order, please contact your country's Postal Service first and quote your tracking number for further information. 

International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.

Please note there are some countries that we do not ship to because of carrier limitations and higher costs. If you have any questions regarding shipping to your country, please email us at online@bellandluca.com.au.

LOST AND RETURNED TO SENDER PARCELS

In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 6 months. We are not able to offer refunds on lost orders.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.

RETURNS & EXCHANGES

We want you to love your purchase. If something isn’t quite right, we offer returns subject to the following conditions.

ELIGIBILITY

Items must be:

• Returned within 7 days of receiving your order.
• Unworn, unwashed and unaltered.
• In original condition with tags attached and original packaging.
• Posted within the 7-day period, with tracking details emailed to us.

To arrange a return, please email online@bellandluca.com.au.

STORE CREDIT

Eligible returns may be exchanged for a store credit.

• Store credits are valid for 12 months.
• Credits are issued as an online gift card.
• Shipping charges apply to all orders placed using store credit.

EXCHANGES

We are happy to exchange eligible items, subject to stock availability.

• A flat $20 exchange fee applies to cover handling and postage of your replacement item.
• Exchange requests must meet all return eligibility requirements.

REFUNDS

Refunds are only available for items deemed faulty under Australian Consumer Law.

If you believe your item is faulty, please email photos, your order number and details of the fault to online@bellandluca.com.au.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless faulty:

• Sale and clearance items
• Swimwear
• Intimates
• Jewellery
• Hats
• Shoes
• Beauty and wellness products where the security seal has been broken
• Lay-bys

FAULTY ITEMS

If an item is confirmed as faulty, we will arrange a replacement, repair or refund in accordance with Australian Consumer Law. Return postage for approved faulty items will be covered by Bell & Luca.

RETURN SHIPPING

Customers are responsible for return postage costs and are encouraged to use tracked shipping. Bell & Luca is not responsible for items lost in transit.

PRE-ORDERS

Pre-order items require full payment at the time of purchase and will be shipped once received by us. While we will always do our best to provide accurate arrival estimates, delivery dates cannot be guaranteed due to supplier delays outside our control.