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RETURNS & EXCHANGES

Bell & Luca will happily accommodate the following return options within 14 days of order placement, for items that are unworn, unwashed, unaltered with tags still attached and in the original packaging.

Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.

Please note online pop-up sale items are all final sales. We can not offer a return on these items.

Email us at online@bellandluca.com.au and we will send further instructions on where to send your return. 

1. CREDIT NOTE

Your credit note will be processed as soon as we receive the item/s back at the boutique. 

Credit notes are valid for 30 days and will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout. You will also be required to pay shipping on any orders using this credit note, even if they were eligible for free shipping prior. 

2. EXCHANGE

Let us know your exchange preference and we can hold the particular item until your return is received. You will be required to pay shipping for the exchange.

3. REFUND

Refunds will only be offered for manufacturing faults on garments returned in original packaging and must comply to the above conditions. 

UNELIGIBLE ITEMS

Please note online pop-up sale items are all final sales. We can not offer a return on these items.

Beauty and wellness products are only able to be returned provided the security seal is intact and not broken.

Swimwear, Intimates, Jewellery, Hats, Shoes and Lay-Bys are not eligible to be returned.

Items purchased using Afterpay and Zip-pay cannot be returned, exchanged or refunded unless deemed faulty. 

POSTING YOUR RETURN

Please send your return with registered post or postal insurance. We will not hold any responsibility for missing parcels. Please email through the tracking number once the item has been posted. 

FAULTY ITEMS

If you receive a damaged or faulty item, please email us at online@bellandluca.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Original shipping costs are non-refundable

We will cover return shipping on any replacements or if we require you to post the item back to us.

PREORDERS

If you choose to preorder an item online, you will be required to pay the full amount plus shipping in advance. Your item will be shipped out to you immediately upon it's arrival and you will be sent a shipping notification with tracking details.

If you have any questions in regard to your preorder, including information on arrival times, please email us at online@bellandluca.com.au . Please keep in mind that Bell & Luca cannot guarantee your preorder will arrive on time, as there are often delays from the manufacturer which are out of our control.