Freight
Click & Collect
We are doing our best to get orders out as quickly as we can, but please note that due to the current COVID-19 Pandemic delays in packing and postage are possible.
We are currently working with strict cleaning and social distancing practices as well as minimal staff, so please keep this in mind when placing your order as we strictly do not offer refunds due to packing and shipping delays.
Unfortunately, orders are unable to be cancelled once it has been placed.
For more information on AUS Post delays please follow the link below.
LOCAL DELIVERY
We offer free local contactless delivery for orders of $50 and over within a 10km radius of the store. We will be delivering orders twice a week, therefore please do not expect your order to be delivered the next day. If you are purchasing for a special occasion ie. birthday etc and you need it delivered on a specific day, please leave a note at the checkout and we will be happy to try and accomodate delivery on that day.
If your order is under $50 we charge a $5 delivery fee.
Please note if choosing local delivery, we will deliver the item to the address you enter at the checkout. Once delivered you will be sent an email to advise. Bell & Luca are not responsible if for any reason your order is stolen or missing from your property if the property is unattended on delivery.
CLICK & COLLECT
By choosing click and collect you agree to collect your items from the store located in Albany WA 6330 between 2.00pm & 5.00pm each Friday. If you are purchasing for a special occasion ie. birthday etc and you need to collect it earlier, please leave a note at the checkout and we will be happy to try and accomodate that for you. If you can not collect your item, shipping will be charged and your order won't be fulfilled until it is paid.
DOMESTIC ORDERS
We offer FREE STANDARD SHIPPING on all Australian orders over $50.
If your order is $50 or under we charge a flat rate of $5.
Unless otherwise stated on the specific product.
Bulkier items will incur a flat rate of $15 postage and this will be sent through to you upon receiving your order.
Once your order has been shipped you will receive an email with tracking details attached. Please note that Australia Post do not provide very detailed tracking information along the way and can also provide very conservative estimated delivery dates. Rest assured that if you have received a Shipping Confirmation, your order is in transit and will be in your arms soon!
INTERNATIONAL ORDERS
For International orders we offer the following services:
Australia Post International Standard Shipping $20.
- Takes 6 - 21 business days
- Signature upon delivery required
Free International Standard Shipping is available for orders over $150AUD.
Often there can be varied delays due to different customs processes in your country. If you are concerned about the location of your order, please contact your country's Postal Service first and quote your tracking number for further information.
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.
Please note there are some countries that we do not ship to because of carrier limitations and higher costs. If you have any questions regarding shipping to your country, please email us at online@bellandluca.com.au.
LOST AND RETURNED TO SENDER PARCELS
In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 6 months. We are not able to offer refunds on lost orders.
If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.
RETURNS & EXCHANGES
Bell & Luca will happily accommodate the following return options within 14 days of order placement, for items that are unworn, unwashed, unaltered with tags still attached and in the original packaging.
Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.
Please note online pop-up sale items are all final sales. We can not offer a return on these items.
Email us at online@bellandluca.com.au and we will send further instructions on where to send your return.
1. CREDIT NOTE
Your credit note will be processed as soon as we receive the item/s back at the boutique.
Credit notes are valid for 30 days and will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout. You will also be required to pay shipping on any orders using this credit note, even if they were eligible for free shipping prior.
2. EXCHANGE
Let us know your exchange preference and we can hold the particular item until your return is received. You will be required to pay shipping for the exchange.
3. REFUND
Refunds will only be offered for manufacturing faults on garments returned in original packaging and must comply to the above conditions.
UNELIGIBLE ITEMS
Please note online pop-up sale items are all final sales. We can not offer a return on these items.
Beauty and wellness products are only able to be returned provided the security seal is intact and not broken.
Swimwear, Intimates, Jewellery, Hats, Shoes and Lay-Bys are not eligible to be returned.
Items purchased using Afterpay and Zip-pay cannot be returned, exchanged or refunded unless deemed faulty.
POSTING YOUR RETURN
Please send your return with registered post or postal insurance. We will not hold any responsibility for missing parcels. Please email through the tracking number once the item has been posted.
FAULTY ITEMS
If you receive a damaged or faulty item, please email us at online@bellandluca.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Original shipping costs are non-refundable
We will cover return shipping on any replacements or if we require you to post the item back to us.
PREORDERS
If you choose to preorder an item online, you will be required to pay the full amount plus shipping in advance. Your item will be shipped out to you immediately upon it's arrival and you will be sent a shipping notification with tracking details.
If you have any questions in regard to your preorder, including information on arrival times, please email us at online@bellandluca.com.au . Please keep in mind that Bell & Luca cannot guarantee your preorder will arrive on time, as there are often delays from the manufacturer which are out of our control.
